Privacy Policy.

12 February 2026

1. General Information

This Privacy Policy applies to your access or use of the websites, mobile sites, applications, and all services and content (the "Service") made available by The Wine Woman.

In this Privacy Policy, THE WINE WOMAN d.o.o. or "We"/"Us" refers to the entity designing trip options, organizing wine tasting events, and the wine club. The terms "You" or "User" mean a user of our Services in any way including any person accessing Our website, digital content or digital assets under Our control in any way.

Considering that the pages of our Privacy Policy pertain to all that The Wine Woman offers (including trips, club memberships, and tastings), We recommend that You carefully study how your data is collected and used before using our Service.

In the European Union, the rules of the General Data Protection Regulation (GDPR) apply. This regulation is compulsory for our entity and provides rules aimed at keeping your personal data safe. We are transparent about our actions, giving You control over your data and a clear choice to decide for which purpose You will share the data with us.

2. Definitions

For the purposes of understanding this policy, here are the important terms based on Article 4 of the GDPR:

  • "Personal data" means any information relating to an identified or identifiable natural person.

  • "Processing" means any operation performed on personal data, such as collection, recording, storage, use, or disclosure.

  • "Consent" means any freely given, specific, informed, and unambiguous indication of your wishes agreeing to the processing of personal data.

3. Types of Information Collected

To provide wine tours, event reservations, and club memberships, We may collect the following data:

Personal Identification Information

  • Full name

  • Email address

  • Phone number

  • Postal address

  • Date of birth (Strictly required for age verification regarding alcohol consumption)

Travel and Event Specific Information

  • Dietary Preferences and Health Data: Information regarding allergies or dietary restrictions necessary for determining meals during trips or tastings. Information concerning your health and mobility especially in relation to consulting services on trips, events etc.

  • Passport/ID Details: Required for international trips or hotel registrations.

Financial Information

  • Credit/debit card details (Processed via secure third-party payment providers)

  • Bank account information (For recurring wine club memberships)

Transaction Information

  • Purchase history (Events attended, memberships, wines purchased)

  • Order details and transaction amounts

Device and Technical Information

  • IP address and browser type

  • Usage data, such as time spent on pages

4. Methods of Data Collection

Currently, We collect data through two main mechanisms:

  1. Directly from You: When You voluntarily input data into our system (e.g., filling out a reservation form, signing up for the wine club, or emailing us). You provide this data when You create an account, subscribe to marketing materials, make a reservation, make a request for services, or claim a promotional offer.

  2. Automatically: Personal data supplied to Us automatically by your device, browser, or internet provider (such as cookies).

5. Use of Collected Data

We use your data specifically for the following purposes:

  • Service Provision: To establish a contractual relationship with You (e.g., booking your spot on a trip or entering you into the wine club) and to provide You with our Services or help you acquire services from third parties (see below section 7: Data sharing with third parties).

  • Transactions: To process your transactions, manage your account, and provide You with the products and services you request.

  • Communication: To have a dialogue with You, respond to your inquiries (e.g., regarding trip itineraries), or facilitate dialogue between You and our partners.

  • Marketing: To send You relevant information, newsletters, or marketing materials regarding upcoming wine tastings or club offers.

  • Personalization: To offer a more personalized experience, such as recommending wines based on your purchase history.

  • Compliance: In order to comply with legal and regulatory obligations (e.g., verifying you are of legal drinking age).

6. Legal Basis for Processing

Processing shall be lawful only if at least one of the following applies according to Article 6 of the GDPR:

  • You have given consent to the processing of Your personal data.

  • Processing is necessary for the performance of a contract.

  • Processing is necessary for compliance with a legal obligation.

  • Processing is necessary for the purposes of legitimate interests pursued by Us.

7. Data Sharing with Third Parties

We will not use or share your information with anyone except as described in this Privacy Policy. We may share information with:

  • Service Partners: Vineyards, hotels, transport providers, and restaurants necessary to help You organize Your trips and to organize events You book.

  • Technical Providers: Third-party service providers who provide website hosting, application development, and analytics.

  • Payment Processors: Partners in the virtual asset and payment space.

  • Public Authorities: Where required by law.

8. Cookies

Cookies are files with a small amount of data that are commonly used as anonymous unique identifiers.

  • We use cookies necessary for the website to function.

  • We may use third-party code (like booking widgets) that use cookies to collect information.

  • We may use analytics tools (like Google analytics) in order to track how the website is used, what type of visitors are interested in Our website and what types of visitors become customers.

  • You have the option to either accept or refuse these cookies. However, if You refuse, You may not be able to use some portions of the website.

9. Links to Other Sites

This Service may contain links to other sites. If You click on a third-party link, You will be directed to that site. Note that these external sites are not operated by Us. We strongly advise You to review the Privacy Policy of these websites. We have no control over and assume no responsibility for the content or privacy practices of any third-party sites.

10. Children's Privacy & Age Restriction

These Services do not address anyone under the age of 18 (or the legal drinking age in your jurisdiction). We do not knowingly collect personal data from minors. If We discover that a minor has provided Us with personal information, we immediately delete this information permanently.

11. Data Retention & Security

We will keep your data as long as we are bound by law. Once the legally prescribed period is finished, We shall proceed to delete it safely. We strive to use commercially acceptable measures to protect your data, and any transfer of data is end-to-end encrypted. However, no method of transmission over the internet is 100% reliable.

12. Your Rights

You have the right to:

  • Inquire about the data we have stored about You.

  • Request that we correct inaccurate data.

  • Request the deletion of Your data (Right to be Forgotten).

  • Request that we limit the use of Your data.

If You choose to request the deletion of Your data, all of Your Personal Data will be deleted from our database within 5 working days.

13. Contact Information & Company Details

For any extra information or to exercise your rights, please contact Us.

Company: THE WINE WOMAN društvo s ograničenom odgovornošću za organizaciju seminara i usluge

Address: Zamrće 10, Kaštel Gomilica Grad Kaštela, Croatia

Contact: info@thewinewoman.com

Tax ID: 92586712040

Director / Data Protection Officer: Julie Kay Prom